Refund & Returns Policy

1. Return Eligibility

  • Returns are accepted within 30 days of delivery for eligible items.

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • Proof of purchase (order number or receipt) is required for all returns.

 

2. Exchange Policy

  • Exchanges must be requested within 7 days of delivery.

  • If the requested exchange item is unavailable, a refund will be issued instead.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

3. Refund Process

  • Refunds are processed to the original payment method used at checkout.

  • Once returned items are inspected, refunds are initiated within 1 business day.

  • Partial refunds may apply if items are not returned in original condition.

 

4. Non‑Returnable Items

The following items are non‑returnable and non‑refundable:

  • Sale or clearance items marked “Final Sale.”

  • Gift cards.

  • Shipping charges (including deductions for free shipping promotions).

 

5. Damaged or Incorrect Items

  • If you receive a defective or incorrect item, notify us within 2 days of delivery.

  • Discount Line Hub will provide a prepaid return label and issue either:

    • A full refund, or

    • An exchange for the correct item.

 

6. Late Returns

  • Returns initiated after 30 days or exchanges after 7 days will not be processed.

  • Items returned outside the allowed window will be shipped back at the customer’s expense.

  • Refunds will not be issued for late returns.

 

7. Gift Returns

  • Gift items may be returned or exchanged with proof of purchase or a gift receipt.

  • Refunds for gifts will be issued to the original payment method used by the purchaser.

 

8. Customer Responsibilities

  • Ensure accurate shipping and billing details are provided at checkout.

  • Cover return shipping costs unless otherwise specified.

  • Retain tracking information for all returned packages.

 

9. Contact Information

For refund or return inquiries: 

📧 orders@discountlinehub.online (new orders)

📧 support@discountlinehub.online (refunds & exchanges)

📞 Call +1 (760) 935‑3504

🏠 6112 Fauna Ct, San Diego, CA 92115, USA

 

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